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Britain’s brands have done well during the COVID pandemic, according to a recent , with 76 of the top 100 brands increasing their sales in 2020.�� But brands are having to adapt to significant changes in consumer, retail, and online buying and selling behaviour.�� These changes were discussed at a recent 91è���� “Changing Routes to Market and the Implications for Brands”, the first of two in the series Don’t Panic: How Brands Can Thrive in Chaos.

Reduced product ranges in-store

How the markets for brands have changed is complicated, said the meeting’s host Adam Leyland, Editor of . “We know that the world has changed forever,” he said, “but we don’t know how much of the new normal is permanently normal, and how much is temporarily normal. And we don’t even know what normal is!”

One area where the pandemic saw substantial changes at retail outlets was in a reduction of the number of product SKUs (stock keeping units, aka product range) that retailers maintained at their supermarkets.�� Studies done by Nick Theodore, Founder and CEO of , discovered what he called an ‘unpopular fact’: Shoppers actually like these range reductions.

“On average we were looking at about 20% reduction in SKUs across the lines of Tesco and ASDA last year,” said Theodore. “We saw some really interesting average findings across these, which was a 7% sales increase and a 5% faster shopping trip.�� There were real commercial benefits in reducing SKUs, given that shoppers were actually picking up more items and trading up when they saw fewer items available,” he said.

Working with retailers to get good shelf layout, and communicating a future vision for their SKUs backed up by data and insights, are key steps that brands need to take to maintain visibility in these new times of smaller in-store product ranges. “I think retailers react well when you openly target your own range first,” said Sarah Hepworth, Head of Sales – eCommerce for . “It’s really holding yourself to account that your product has got a point of difference, or will attract a different shopper, or whatever it is.”

Online opportunities and challenges

Online shopping has boomed during the COVID pandemic, in what independent analyst called ‘five years of growth in one year’.�� Online grocery retailing doubled from a fairly low base of 5% to 10% last year.�� Online non-grocery retailing, what Evans calls ‘truck retail’, went from 10% to 50% last year.�� The different customer experience and logistics involved in online retailing have produced a number of changes and new issues for brands and retailers to deal with:

• Increased logistics and marketing costs. “If you sell online and save all this money on rent, half of this money goes on the treadmill of faster and faster delivery and on returns—a third of your sales might be returns—and the other half goes on marketing, telling your customer that the product exists,” said Evans.
• New online sales options. Amazon remains very popular (at least for non-food retailing), but the relatively new online platform Shopify has appeared, providing tools for any brand or company to build its own online store fairly cheaply and easily.�� Shopify’s gross market value grew to about $120 billion last year, about 40% of the value of Amazon Marketplace.
• Growth in on-demand delivery (‘ODD’). The area of rapid pickup and delivery of grocery, restaurant, and other consumer retail orders has also been growing quickly.�� Trendsetters like Deliveroo and Uber Eats, as well as the large grocery delivery players including Ocado, Tesco, and Sainsbury’s, are being joined by some new small ODD players, including Getir, Gorillas, ASAP and others.�� ��